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Help Center · Bookings & guests

Find a booking

Search your bookings by reference, guest name, email or phone, narrow them by date or status, and open the one you need.

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On this page
  1. Before you start
  2. Steps
  3. Tips
  4. Related
  5. Still stuck?

Before you start

  • You are signed in to Slate. Everyone on your team can open Bookings.

Steps

  1. In the menu on the left, under Run the day, click Bookings. The list starts at today and runs forward, soonest first. The line under the title says how many bookings that is and how many still need payment.

    The Bookings page listing nine upcoming bookings for Pelican Point Paddle Co., with the search box outlined and the first booking open on the right.

  2. Click the search box (it says Reference, name, email, phone) and type part of the booking reference, the guest's name, their email or their phone number.

  3. To search past bookings too, clear the From date. Slate fills in today's date there, and a search only looks back in time when From and To are both empty.

  4. Click Filter. The matching bookings are listed. When the search covers every date, the page says Search covers every date.

    The Bookings page after searching for Brooks with no dates, showing one matching booking for Hannah Brooks, outlined, and the note Search covers every date.

  5. To see one kind of booking, click a tab above the search box: All, Needs payment, Holds, Checked in or Cancelled. The number on each tab is how many bookings it holds.

    The Bookings page with the Needs payment tab outlined, listing the eight bookings that still have money due.

  6. To look at a range of days, pick a From and a To date and click Filter.

  7. Click a booking in the list to open it. Its details show on the right, or under the list on a phone.

  8. To go back to the full list, click Clear filters.

Tips

  • Needs payment lists every booking that still has money due, except cancelled and refunded ones.
  • The list shows 20 bookings at a time. Use the arrows at the bottom to see the next page.
  • A rental booked by the day shows its dates and a small Daily tag next to its status.
  • On a phone, the menu runs across the top of the screen. Swipe it sideways to find Bookings.

Still stuck?

Tell us what you were trying to do and what you saw. A person reads every message.

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